Privacy Policy

Who we are

Refyne AI ("Refyne", "we", "us") is a mobile application that analyses a selfie to provide facial insights, style suggestions and progress tracking. This policy explains what we collect, why, how long we keep it, and how you can remove it. Questions go to mg.app.software@gmail.com.

Face data we collect

• Scan photos you capture in the app or import from your photo library.
• Derived facial landmarks, scores and feature insights generated from those scans.

How we use face data

• To analyse scans and generate insights, scores and progress tracking.
• To personalise coaching and recommendations based on your scan results.

We do not use face data to identify you, to build a biometric identifier for recognition purposes, or for advertising.

Storage, sharing and retention of face data

• Scan images and insights are stored locally on your device.
• When analysis is enabled, scan images may be transmitted securely to our servers solely to perform the analysis, and are deleted immediately after the results are returned.
• Face images are retained only for the duration of processing and are not stored after analysis completes.
• We do not sell face data and we do not share it with third parties for their own purposes. Service providers that assist with processing act only on our behalf and do not retain face data.

Retention controls

• You can delete individual scans at any time from within the app.
• Deleting the app permanently removes the data stored locally on your device.
• To request deletion of any account-linked data held on our servers, email mg.app.software@gmail.com and we will action it.
• If you export or share a scan, it is sent only to the destination you choose.

Other data we process

• Account data — if you sign in, an account identifier and sign-in method, handled through Google Firebase Authentication.
• App activity and diagnostics — usage events and crash reports, through Firebase Analytics and Firebase Crashlytics, used to fix bugs and understand which features are used.
• Subscription data — purchase and entitlement status, handled through RevenueCat and the App Store or Google Play. We never receive your full payment card details; those stay with Apple or Google.
• App content you create — scan history, notes, streaks and progress, stored on your device and, where you have an account, in Google Firebase (Firestore and Cloud Storage) so it can sync.

Legal bases and your rights

Where the GDPR applies, we process face data on the basis of your explicit consent, which you give by choosing to run a scan and which you may withdraw at any time by deleting your scans or the app. Account, diagnostic and subscription data are processed to perform our contract with you and for our legitimate interest in keeping the app working.

You have the right to access, correct, export or delete your data, and to object to or restrict processing. Depending on where you live you may also have the right to opt out of the sale or sharing of personal information — we do not sell or share personal information. To exercise any of these rights, email mg.app.software@gmail.com.

Children

Refyne AI is not directed at children. The app requires users to be at least 13 years old, and we do not knowingly collect data from anyone under that age. If you believe a child has provided us with data, contact us and we will delete it.

Not medical advice

Refyne AI provides informational insights and cosmetic suggestions only. It does not provide medical, dermatological or diagnostic advice, and it should not be used as a substitute for a qualified professional.

International transfers

Our service providers may process data outside your country, including in the United States. Where required, these transfers rely on appropriate safeguards such as the European Commission's standard contractual clauses.

Changes to this policy

If we make a material change we will update the date at the top of this page and, where the change is significant, notify you in the app.

Contact

For any privacy question or request, email mg.app.software@gmail.com. We aim to respond within 30 days.